Patient Information

Yes, we do! Here are some common emergency situations and how you should handle them.

• Toothache - The first thing you need to do is to give us a call. To try and ease your pain, you could take an over-the-counter pain remedy or hold an ice pack against your face where you are experiencing pain.
• Chipped or broken tooth - Broken or chipped teeth can potentially be saved! If it's a small break, your dentist may be able to use a white filling to fix the tooth. If the break is serious, a root canal may be needed. Your tooth may also need a crown.
• Knocked-out tooth - You need to call us right away if you lose a permanent tooth. A tooth may be able to take root again if it is put back in place quickly enough.
• Badly bitten lip or tongue - If there is bleeding, use a clean cloth to press down on the part of the mouth that is bleeding. Use an ice pack to help keep swelling down if the lip is swollen. Go to an emergency room if the bleeding does not stop.
• Something stuck between teeth - First, try using dental floss, gently and carefully, to remove the object. Don't poke between your teeth with anything sharp that can damage your gums or scratch the tooth surface. If you can't remove the object, we will try to remove it for you.
• Lost filling - Put a piece of softened, sugarless chewing gum in the spot where the filling was lost. This should protect the area for a short period until you can come to see us!

Our clinic offers a number of features, including:

• Convenient Locations & Hours
• Wheelchair Accessible
• Free On-site Parking
• Access To Public Transit
• Same Day & Quick Check-up Appointments
• Multiple Appointment Bookings for Families
• Short Wait Times
• Comfortable Seating
• Children's Play Area

Our dental team will do what they can to provide optimal dental care and services for our patients. Dental procedures require preparation and planning. This includes appropriate staffing, treatment room availability and material preparation at specific times during our work day.

We reserve specific time blocks in an attempt to meet patient schedules and the urgency of the dental need. If you have made an appointment with us, that time has been reserved exclusively for you and we have prepared in advance for your visit. Failure to keep this appointment also deprives other patients in need.

Please be advised that effective July 1st, 2019 we will be enforcing our appointment policy.

Our appointment policy states:

• 24-hour notice must be provided for the cancellation of a confirmed appointment. Cancellations within a 24-hour period will result in a “short cancellation” on your appointment record. If 3 such short cancellations occur, we reserve the right to revoke your booking privileges. This will result in “day of” bookings only, and there may be a limited number of appointment times available.
• If you miss a confirmed appointment and no notice was provided to the office, a $50.00 cancellation fee will be charged. This fee is your full responsibility and cannot be billed to an insurance plan. For appointments longer than 1 hour, a higher cancellation fee may be charged. This fee will have to be paid before we will consider booking you again for another appointment. This “no show” will be noted in your appointment history, and 3 such no-shows will result in the loss of your booking privileges.
• Appointments that cannot be confirmed within 24 hours of the scheduled time will be removed from the schedule.

Our staff does everything possible to contact you to confirm upcoming appointments. Please check with one of our receptionists to ensure we have the most accurate and up-to-date contact information on file for you including mobile phone and email contacts.

To book an appointment at Southern Shore Dental, please contact our office during our regular business hours.

To cancel or reschedule an appointment, please call us. Please let us know about any change of plans as soon as you can, so we can offer the space in our schedule to another patient.

In the days before your appointment, you will receive automated phone, text or email appointment reminders from us. If you need to cancel or reschedule an appointment, please call us as soon as possible to let us know.

At this time, our dental office can only provide dental services in English.

Yes, we have free on-site parking available for all our patients. We are also easily accessible by public transit.